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How to Avoid A Warehouse Management System Horror Story

A Warehouse Management System ("WMS") can increase productivity and picking accuracy, which can cut costs and improve customer service. But its very tricky to find a WMS with the right combination of truly helpful features and long term cost. Its easy to spend a lot of money, when a cheaper system can produce the same savings and benefits. And, often changes to the warehouse are needed before installing a WMS or it wonít produce savings or benefits.

This article outlines the steps a PHCP, HVACR and PVF distributor should take to avoid the pitfalls of an unfamiliar process that can result in selecting the wrong WMS, overpaying, and setting it up in a way that makes things worse.

future company and warehouse needs as well as the obvious current ones.

Tighten warehouse procedures and controls for receiving, put away, etc., for information and product-flow. Do it now. Failure to do this is the primary reason for WMS horror stories.

Determine if the main business system has the functions and data that are "expected" by a WMS; e.g., expected arrival date of a PO. Furthermore, the data in the business system must be very up to date and accurate.

Estimate long term costs: software, education/training, bar code equipment and spares, annual support fee.

Be conservative when estimating personnel reductions, personnel avoidance, and other cash savings. Don't ignore the impact of non-cash benefits, such as happier customers.


Define detailed long term WMS needs. Without such a list it is impossible to judge whether a particular WMS contains specific needed functions; and impossible to compare different systems.

Solicit written bids. Ask WMS vendors to categorically compare their software against the list, and to quote all the costs involved.

Examine each vendorís bid, for cost, missing features, and prior experience with similar distributors. Narrow the field to two or three WMS, and then ask those vendors to demonstrate their systems. Call a few references of the vendors, and visit one or two references of each vendor.

Select the most cost-effective WMS, based on long term cost of ownership and non-financial facts such as the degree of software suitability (vs. the list of needs), and vendor experience.

Before taking delivery, the vendor should make any planned WMS modifications, and create any programs needed to interface the WMS with the main business system. Test it all, using real data for the test, which should be conducted by the people who will be using the new WMS.

Don't skimp on user training. A WMS is so complex that the only way to learn more is to spend a lot of time in formal classes and on-site training sessions.


Dick Friedman, the author, is a recognized expert on information technology (IT) for distributors. He is an unbiased Certified Management Consultant and does NOT SELL systems or provide computing services. Dick has more than 30 years of experience objectively helping distributors and stocking-manufacturers acquire ERP and WMS systems while avoiding the pitfalls and problem; and negotiate specific performance contracts. Call 847 256-1410 for a FREE consultation, or visit for more information or to send e-mail